Quick CX Self-assessment
Great Customer Experience is more than what a customer experiences when they purchase your product. Take our CX Grader to quickly gauge your organizations CX maturity.
Do you collect CX data?
It is important that you collect and measure data from every part of your business. It is common for organizations to focus all their attention on social media, sales & marketing. The best performing company's with mature Customer Experience Management systems collect data from every part of their business.
Do you analyze CX data (Measurement)?
Analytics is equally as important as collecting and measuring data from every part of your business. It is imperative that organizations analyze and measure data. The pulse of your customer is embedded in the data. It is your job to decipher their needs and clarify their message.
Do you act on lessons learned?
What you do after you have determined the pulse of your customer and understand the gaps in your CX system is important. Mature organizations define CX criteria, collaboratively design best practice CX systems and embed CX in every part of their company and act on lessons learned.